FAQs
Frequently Asked Questions
1. Do you offer Cash on Delivery (COD)?
Yes, we offer Cash on Delivery (COD) on eligible orders across most locations in India.
2. How long does delivery take?
Orders are usually delivered within 3–7 business days depending on your location.
3. How can I track my order?
Once your order is shipped, you will receive a tracking number via SMS, email, or WhatsApp.
4. What payment methods do you accept?
We accept:
- UPI
- Credit/Debit Cards
- Net Banking
- Wallets
- Cash on Delivery (COD)
5. Can I cancel my order?
Yes, you can cancel your order before it has been shipped. Once shipped, cancellation may not be possible.
6. What if I receive a damaged or incorrect product?
If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with photos/videos for assistance.
7. Do you offer refunds?
Refunds are provided for eligible return requests as per our Refund Policy. Approved refunds are processed within 5–7 business days.
8. Is my payment information secure?
Yes. All payments are processed through secure and trusted payment gateways. We do not store your card or banking information.
9. Do you ship across India?
Yes, we deliver to most serviceable locations across India.
10. How can I contact customer support?
You can contact us at:
📧 Email: support@peakdrops.in
🕒 Support Hours:
Monday – Saturday
10:00 AM – 6:00 PM
11. Can I change my delivery address after placing an order?
Address changes can be requested before the order is shipped. Please contact support as soon as possible.
12. What should I do if my order is delayed?
While most orders are delivered on time, occasional delays may occur due to logistics or weather conditions. Contact our support team for assistance.
13. Do your products come with a warranty?
Warranty availability depends on the specific product. Please check the product description for warranty information.
14. Why should I choose PeakDrops?
✔️ Quality Products
✔️ Affordable Prices
✔️ Secure Checkout
✔️ Fast Shipping
✔️ Cash on Delivery
✔️ Dedicated Customer Support